Shipping policy
Shipping Policy & Estimates
We strive to get your order to you as quickly as possible. All orders are processed and shipped with a tracking number so you can follow the journey.
We strive to get your order to you as quickly as possible. All orders are processed and shipped with a tracking number so you can follow the journey.
1. Processing Times
All orders are processed within [1-2] business days. Orders are not shipped or delivered on weekends or holidays.
All orders are processed within [1-2] business days. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Estimates
3 to 5 days all over Lebanon
3. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package 24/7 on our Order Tracking Page.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package 24/7 on our Order Tracking Page.
Our 5-Day Return Guarantee
We want you to love your purchase. If you are not completely satisfied, you can request exchanging your items within 5 days of delivery.
How to Start a Return:
Submit a Request: Email us at info@shinewlb.com with your order number and the reason for the exchange.
Receive Approval: Our team will review your request within 24-48 hours. Once approved, we will send you the return shipping instructions.
Pack & Ship: Securely pack the item in its original packaging. Please include all tags and accessories.
Get Refunded: Once we receive and inspect your return, your refund will be processed within 10 business days if the product is received from your side damaged and exchange is not available. refund is done to your original payment method.
We want you to love your purchase. If you are not completely satisfied, you can request exchanging your items within 5 days of delivery.
How to Start a Return:
Submit a Request: Email us at info@shinewlb.com with your order number and the reason for the exchange.
Receive Approval: Our team will review your request within 24-48 hours. Once approved, we will send you the return shipping instructions.
Pack & Ship: Securely pack the item in its original packaging. Please include all tags and accessories.
Get Refunded: Once we receive and inspect your return, your refund will be processed within 10 business days if the product is received from your side damaged and exchange is not available. refund is done to your original payment method.
Important Notes:
Items must be in original, unused condition.
Return shipping costs are the responsibility of the customer unless the item arrived damaged.
Items must be in original, unused condition.
Return shipping costs are the responsibility of the customer unless the item arrived damaged.
We do not accept exchange or returns on perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), sunglasses, lingerie item, scarves, and personal care goods (such as beauty products, cosmetics, and perfumes). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.